11- Don't judge people by their relatives.

12- Talk slowly but think quickly.

13- When someone asks you a question you don't want to answer, smile and ask, "Why do you want to know?"

14- Remember that great love and great achievements involve great risk.

15- Say "bless you" when you hear someone sneeze.

16- When you lose, don't lose the lesson.

17- Remember the three R's: Respect for self; Respect for others; and responsibility for all your actions.

18- Don't let a little dispute injure a great friendship.

19- When you realize you've made a mistake, take immediate steps to correct it.

20- Smile when picking up the phone. The caller will hear it in your voice.